Synconics'
Support Package
with Customization
Comprehensive Development and Customization!
Odoo Support-Service Package
Comprehensive Development and Customization!
Introducing Synconics' exclusive Odoo Support & Customization package! Our service combines reliable ongoing support with customization, designed to empower your business. Our expert technical team ensures seamless Odoo operations while enhancing its capabilities to suit your specific needs. From minor tweaks to extensive tailored customizations, we offer both functional support and technical support to implement solutions that boost efficiency and productivity. With regular maintenance, timely support, and bespoke customization, our package unlocks the full potential of Odoo for your business. Experience the power of personalized support today!
Support Package Highlight
The highlight of our support package is development and customization. The support packages provided by OTHER COMPANIES DO NOT cover DEVELOPMENT & CUSTOMIZATION, but the Synconics Support Package DOES, which directly benefits our customers.
How does it benefit?
Odoo updates frequently, often causing custom modules to break or errors to occur. Unlike other companies, Synconics doesn’t charge extra for development or customization to fix these issues if it’s within the support package hours. Our support services include customization at no additional cost, eliminating the need to hire a separate developer. This ensures faster issue resolution and tailored solutions by a developer familiar with your system. Our Odoo Support & Maintenance with Customization package covers bug fixes, module customizations, new module development, and functional training, all within the support package.
Economical and Flexible
Synconics' Support Package with Customization is both economical and flexible, offering superior value compared to other companies' support packages.
How we help you?
Helpdesk Service
Portal Access
By availing our service package, you gain access to the Synconics helpdesk service portal, enabling you to generate tickets, upload screenshots and video links and describe issues comprehensively. The portal offers clear stages from "in progress" to "done," allows you to view time spent on each ticket, and check your remaining support hours. This ensures transparency, clarity, and efficient issue resolution.
Technical
Support
Upon reviewing your ticket, our technical experts will reach out via email, WhatsApp, or Skype to provide a solution. If issues can't be resolved through chat and require testing, we'll request access to your test environment that mirrors your production setup. Alternatively, we may replicate your production environment on our local systems for thorough testing.
Response
Time
Synconics response time is swift compared to delay time of other Odoo partners. Within 24 hours of working schedule and working days. Our support team responds to the tickets, excluding weekends and Indian public holidays. For support response time and services details, refer to the terms and conditions for Synconics support package with customization.
Support with Customization Terms and Conditions
Based on the support package purchased the hours or the number of tickets defined for the package will be applicable with mentioned validity. i.e. if Package-1 is purchased, then 20 Hours of support / 20 tickets are applicable for the defined validity months.
The standard time allocated for a ticket is one hour and if the time exceeds beyond one hour time range then every additional hour will be considered as a ticket.
Either number of tickets or the hours spent, whichever is earlier will be deducted from the package. For e.g. if Package-1 is selected and 20 tickets are generated and total of 14 hours are spent resolve them, then the package will exhaust. Or if 20 hour are consumed even for one ticket or for few tickets, then also the package will be exhausted.
Only for Odoo related tasks following services will be provided for Synconics support package with customization:
Configurations issues
Bugs /Trace-back/Issues fixing
Functional assistance
Technical recommendations
Installation of new module
Gap analysis
Customization
New module development
If support hours are not consumed within the validity period, then the balance hours or tickets will not be carried forward in next renewal.
The support tickets could be raised only on Synconics support board.
Mode of communication will be through email or Whatsapp or Skype chat/call.
Support will not be provided on weekends or Indian public holidays.
Support tickets received outside of office hours will be collected, however no action can be guaranteed until the next working day.
Support tickets will be answered within 24 working hours’ time frame or in case of holiday’s, it will be answered after the holiday's/vacation period.
Support requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
All hours will be accountable, including problem solving time, communication time through Whatsapp, Skype call or chat and email communication.
Synconics Support Services will start from the date we receive the payment and the validity will depend on the package selected. (For Example, We receive the payment on 16th August ’24 and the package validity is for 3 Months, then the start date will be 16th August ’20 and the end date will be 15th November ‘24.
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