Agile Odoo Helpdesk

For great customer service.

Agile Service Desk In Odoo

An Agile Service Desk is centered on incremental improvements and client satisfaction. To provide effective and efficient support, it focuses on quick response, continuous feedback, and adaptive procedures. Service desks that adopt Agile ideals can better respond to changing requirements, improve resolution time, and increase customer satisfaction.

This process emphasizes collaboration, communication, and transparency, allowing support teams to address problems proactively and provide effective solutions. Agile Service Desks promote a culture of continuous improvement, ensuring that support services remain aligned with evolving business demands.

Awesome user interface

Track, prioritize, and solve customer tickets.

Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

odoo Helpdesk Overview

Ticket In Odoo Helpdesk

Multi Channels, Out-of-the-box

Get in touch with your customers where they are

Email

New incoming emails create tickets automatically

Website Form

Qualify your customers queries with a customizable website form

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

Odoo Helpdesk is optimized for your team's productivity:

Create your SLA rules and let Odoo take action automatically.

Automate emails or actions at different stages of ticket resolution.

Define dynamic email templates to automate the most common responses.

Escalate tickets to your manager in just a click.

Invite experts into a live discussion.

Use canned responses in live chat for instant answers.

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Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Provide smarter self-service

Built-in customer knowledge base.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

odoo helpdesk

Allow customers to
close their tickets

Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.