Payments & Checkout
|
|
Odoo |
Gofrugal ServQuick
|
Payment Handling |
|
|
|
Cash Handling |
✔ |
✔ |
|
Credit/Debit Card |
✔ |
✔
|
|
Mobile Payment |
✔ |
✔ |
|
Digital Wallet |
✔ |
✘
|
|
Gift Card |
✔
|
✔
|
|
Contactless/NFC Payments |
✔
|
✔
|
|
Scan to Pay (QR code on Customer Display) |
✔ |
✘
|
|
Tap to Pay |
✔ |
✔
|
|
Deposit/Layaway |
✔ |
✘
|
|
Buy Now, Pay Later |
✔ |
✔ |
|
Multi-Currency Support |
✔ |
✔ |
|
Currency Conversion |
✔ |
✘
|
|
Currency Rounding |
✔ |
✔ |
Invoicing & Order Handling |
|
|
|
Invoicing Capabilities |
✔ |
✔ |
|
Late Invoicing |
✔ |
✔ |
|
Invoice Customer Generation |
✔ |
✔
|
|
Parallel Order |
✔ |
✔
|
|
Sell on the Move (via tablet or smartphone) |
✔ |
✔
|
|
Counter-Scale Integration |
✔ |
✔
|
|
Subscriptions Support |
✔ |
✘
|
|
Cross-session Selling/Share Orders |
✔ |
✘
|
Receipt & Customer Interaction |
|
|
|
Digital and Physical Receipt Generation |
✔ |
✔ |
|
Customizable Receipts |
✔ |
✔ |
|
Split Tender |
✔ |
✔ |
|
Tips Management |
✔ |
✔
|
|
Discount Management |
✔ |
✔ |
|
Cross-Selling and Upselling |
✔ |
✘
|
|
Receipt on WhatsApp |
✔ |
✔
|
|
Early Receipt Printing |
✔ |
✔ |
Accounting |
|
|
|
Accounting Integration |
✔ |
✔ |
|
Customer Account Balance |
✔ |
✔ |
|
Support for Compound Taxes |
✔ |
✘
|
|
Support for Eco-taxes |
✔ |
✘
|
|
Support for Recupel |
✔ |
✘
|
|
Support for BEBAT |
✔ |
✘
|
|
GST Treatment |
✔ |
✔
|
|
Reporting of Sales Transaction in GSTR |
✔ |
✔
|
|
Detailed Tax Statement |
✔ |
✔
|
|
Integrated Tax Calculations |
✔ |
✔
|
|
Tax Exemption |
✔ |
✔
|
|
Tax Reconciliation |
✔ |
✔
|
|
Real Time Consolidation |
✔ |
✘
|
|
Fiscal Positions |
✔ |
✘
|
Products
|
|
Odoo |
Gofrugal ServQuick |
Product Information & Organization |
|
|
|
Product Category |
✔ |
✔ |
|
Product Search and Filter |
✔ |
✔
|
|
Product Attribute/Variant |
✔ |
✔
|
|
Unit of Measurement |
✔ |
✔ |
|
Large Product Range |
✔
|
✔
|
|
Product Image and Gallery |
✔
|
✔
|
|
Import/Export of Product Data |
✔ |
✔
|
|
Bulk Product Editing and Updating |
✔ |
✘
|
|
Barcode Generation |
✔ |
✘
|
|
Barcode Scanning |
✔ |
✔ |
|
Dynamic Barcodes |
✔ |
✘
|
|
Seasonal Inventory |
✔ |
✘
|
|
Kits Management |
✔ |
✔
|
|
Multi-location pricing |
✔ |
✔ |
|
Product Configurator |
✔ |
✔
|
|
Combo Meal |
✔ |
✔ |
Inventory Management |
|
|
|
Inventory Tracking and Availability Status |
✔ |
✔ |
|
Automated Inventory |
✔ |
✘
|
|
Multi-warehouse Inventory |
✔ |
✔
|
|
Lots / Serial Numbers |
✔ |
✘
|
|
SKU (Stock Keeping Unit) |
✔ |
✔ |
|
Inventory Transfer and Allocation |
✔ |
✔ |
|
Low Inventory Alert System |
✔ |
✔ |
|
Stock Replenishment Alerts |
✔ |
✘
|
|
Procurement Management |
✔ |
✔
|
|
Procurement Visibility |
✔ |
✔
|
Pricing and Promotions |
|
|
|
Price List |
✔ |
✔
|
|
Discount and Promotional Pricing Options |
✔ |
✔
|
|
Bundle Pricing |
✔ |
✔
|
Employee Management
|
|
Odoo |
Gofrugal ServQuick |
Attendance & Time Management |
|
|
|
Employee Time Clock |
✔
|
✘
|
|
Scheduling & Roster |
✔
|
✘
|
|
Switch Employee Session |
✔
|
✘
|
Access & Permissions |
|
|
|
Role-Based Access Control |
✔
|
✔
|
|
Employee Access Control |
✔
|
✔
|
Performance & Target Setting |
|
|
|
Sales Targets Management |
✔
|
✔
|
|
Employee Performance Metrics |
✔
|
✔
|
Additional Features |
|
|
|
Session History |
✔
|
✔
|
|
Task Assignment |
✔
|
✘
|
|
Chatter |
✔
|
✘
|
|
Employee Training |
✔
|
✔
|
|
Sales Commission |
✔ |
✔ |
|
Payroll Integration |
✔ |
✘
|
|
HR Integration |
✔ |
✘
|
Store Management
|
|
Odoo |
Gofrugal ServQuick |
Order Management & Cashier Operations |
|
|
|
Order History Tracking |
✔ |
✔
|
|
Online Order |
✔ |
✔
|
|
E-commerce Integration |
✔ |
✔
|
|
Delivery Management |
✔ |
✔ |
|
Ship Later (delivery) |
✔ |
✔ |
|
Cashier Account |
✔ |
✔
|
Customer Experience |
|
|
|
Customizable Storefront Appearance |
✔ |
✘
|
|
Multilingual Storefront |
✔ |
✘
|
Returns & Exchange |
|
|
|
Return Management |
✔ |
✔ |
|
Exchange Management |
Community Module |
✔ |
Additional Features |
|
|
|
B2B Quote |
✔ |
✔ |
|
Click-and-Collect |
✔ |
✔ |
|
Warehouse Preparation Display |
✔ |
✔
|
|
Self-checkout Systems |
✔ |
✔
|
|
Inventory Visibility Across Stores |
✔ |
✔ |
|
Real-Time Stock Updates |
✔ |
✔ |
|
Store Traffic Analytics |
✘
|
✘
|
|
Digital Signage Integration |
✔ |
✘
|
|
Multistore Management |
✔ |
✔ |
|
Mobile POS (mPOS) for Line Busting and Sales on the Shop Floor |
✔ |
✔ |
Restaurant Management
|
|
Odoo |
Gofrugal ServQuick |
Table Management |
|
|
|
Floor plans |
✔ |
✘
|
|
Table Transfer |
✔ |
✘
|
|
Online Table Booking |
✔ |
✘
|
|
Wait List Management |
✔ |
✘
|
|
Table Status Tracking |
✔ |
✘
|
|
Split Bill Capability |
✔ |
✔
|
|
Merge Table |
✔ |
✔
|
Order Management |
|
|
|
Delayed Order Processing |
✔ |
✔
|
|
Takeout & Delivery |
✔ |
✔
|
|
Online Ordering System |
✔ |
✔ |
|
Order Status Updates |
✔ |
✔ |
|
Bar Tabs |
✔ |
✔ |
|
Order Queues |
✔ |
✔ |
|
Kitchen Order Tickets |
✔ |
✔ |
|
Preparation Status Display |
✔ |
✔ |
Menu Management |
|
|
|
Digital Menu Management |
✔ |
✔ |
|
Customizable Menu |
✔ |
✔ |
|
QR Code Menu |
✔ |
✔ |
|
Menu Deals |
✔ |
✘
|
|
Seasonal Menu Rotation |
✔ |
✘
|
Kitchen Management |
|
|
|
Kitchen Printing System |
✔ |
✔ |
|
Kitchen Display |
✔ |
✔ |
|
Ingredient Tracking |
✔ |
✘
|
Customer Self-service |
|
|
|
Self-Order Kiosks |
✔ |
✔ |
|
Self Order at Table |
✔ |
✔ |
|
Self Payment at Table |
✔
|
✘
|
Additional Features |
|
|
|
Food Allergen Alerts |
✘
|
✘
|
|
Integration with Food Delivery Platforms (see below) |
✘
|
✔ |
Customer & Loyalty
|
|
Odoo |
Gofrugal ServQuick |
Customer Management |
|
|
|
Customer Details Management |
✔ |
✔
|
|
Customer Interaction History |
✔ |
✘
|
|
Business Customer Handling |
✔ |
✔
|
|
Customer Contact Tools |
✔ |
✘
|
|
Customer Tagging |
✔ |
✘
|
|
Customer Receivable / Credit Limit |
✔ |
✔
|
|
Pop-Up Notes for Customer Details |
✔ |
✘
|
|
Marketing Preference |
✔ |
✔ |
|
Internal Notes to Customer Display |
✔ |
✘
|
Customer Engagement & Communication |
|
|
|
Customized Promotional Messaging |
✔ |
✔
|
|
Customer Insight & Analytics |
✔ |
✔
|
|
Customer Segmentation |
✔ |
✔ |
|
Personalized Marketing Campaigns |
✔ |
✘
|
|
Birthday Reminders/Discount |
Soon |
✔ |
|
Omnichannel Customer Experience |
✔ |
✔ |
|
Customer Feedback Collection |
✔ |
✔ |
|
Customer Satisfaction Tracking |
✔ |
✔ |
Loyalty & Rewards Program |
|
|
|
Loyalty Card Management |
✔ |
✔ |
|
VIP or Membership Programs |
✔ |
✔ |
|
Loyalty and Discount Program |
✔ |
✔ |
|
Coupon Generation & Management |
✔ |
✔ |
|
Loyalty/Discount Usage Limit |
✔ |
✔ |
|
Discount Validity Period |
✔ |
✔
|
Reporting and analytics
|
|
Odoo |
Gofrugal ServQuick |
Sales & Revenue Reporting |
|
|
|
Real-Time Sales Data |
✔ |
✔
|
|
Sales Reports |
✔ |
✔
|
|
Cash Flow Reports |
✔ |
✔
|
|
Revenue Trend Analysis |
✔ |
✘
|
|
Time-Based Sales Reports |
✔ |
✔ |
|
Gross Margin Reports |
✔ |
✔
|
Inventory & Product Analytics |
|
|
|
Inventory Reports |
✔ |
✔
|
|
Product Performance Reports |
✔ |
✔
|
|
Inventory Turnover Reports |
✔ |
✔ |
|
Category-Wise Sales Reports |
✔ |
✔ |
Transactional Reporting |
|
|
|
Session Reports |
✔ |
✔ |
|
Discount Reports |
✔ |
✔ |
|
Refund & Returns Reports |
✔ |
✔ |
Operational Analytics |
|
|
|
Cash Control Reports |
✔ |
✔ |
|
Employee Performance Reports |
✔ |
✔ |
|
Peak Hours Identification |
✘
|
✘
|
Dashboard & Customization |
|
|
|
Dashboard Overview |
✔ |
✔ |
|
Custom Reports |
✔ |
✔ |
|
KPI Tracking |
✔
|
✔
|
|
Predictive Analytics |
✘
|
✘
|
|
Data Export/Import Capability |
✔ |
✔ |
Customer Insights |
|
|
|
Customer Behavior Reports |
✔ |
✔ |
|
Customer Segmentation Reports |
✔ |
✔ |
|
Loyalty Program Performance Reports |
✔ |
✔ |
POS Hardware Integration
|
|
Odoo |
Gofrugal ServQuick |
Device Compatibility |
|
|
|
Desktop Support |
✔ |
✔ |
|
Tablet Support |
✔ |
✔
|
|
Mobile Device Support |
✔ |
✔
|
|
Touch Screen Compatibility |
✔ |
✔ |
Peripheral Integration |
|
|
|
Barcode Scanner Support |
✔ |
✔ |
|
Receipt Printer Integration |
✔ |
✔
|
|
Cash Drawer Integration |
✔ |
✔ |
|
Customer Display System Integration |
✔ |
✔
|
|
Card Reader/EMV Terminal Integration |
✔ |
✔
|
|
Mobile Card Reader Support |
✔ |
✔
|
|
Weighing Scale Integration |
✔ |
✔
|
|
Kitchen Printer Integration (For restaurants) |
✔ |
✔ |
|
Employee Login Card/RFID Tag |
✔ |
✘
|
Hardware Management |
|
|
|
Multiple Device Support |
✔ |
✔ |
Compliance and Security
|
|
Odoo |
Gofrugal ServQuick |
Application & Data Security |
|
|
|
SOC |
ISAE3402 SOC1 Type I, SOC2 Type I, ISAE3402 SOC1 Type II & SOC2 Type II |
ISO 27001:2013
|
|
PCI DSS |
✔
|
✘
|
Additional Features |
|
|
|
Multi-Factor Authentication (MFA) |
✔
|
✔
|
|
User Access Control |
✔
|
✔
|
|
Data Backup and Recovery |
✔
|
✔
|
Integrations Ecosystem
|
|
Odoo |
Gofrugal ServQuick |
|
Website / eCommerce Integration |
✔
|
✘
|
|
CRM |
✔
|
✘
|
|
Integrated Accounting |
✔
|
✘
|
|
Repairs Integration |
✔
|
✘
|
|
Whatsapp |
✔
|
✔
|
|
Email Marketing |
✔
|
✘
|
|
SMS Marketing |
✔
|
✘
|
|
Social Media Integration |
✔
|
✘
|
Payment Processors |
|
|
|
RazorPay Payment Devices |
Soon! |
✔
|
|
Paytm Payment Devices |
✔
|
✔
|
|
PineLabs Devices |
Soon! |
✘
|
|
Stripe |
✔
|
✘
|
|
UPI |
✔
|
✔
|
|
Card (Credit/Debit) |
✔
|
✔
|
Ordering and Delivery |
|
|
|
UberEats |
✘
|
✔
|
|
Swiggy |
✘
|
✔
|
|
Zomato |
✘
|
✔
|
|
Peppo |
✘
|
✘
|
|
DotPe |
✘
|
✘
|
|
Talabat |
✘
|
✘
|
|
EasyDiner |
✘
|
✘
|
Table Reservation |
|
|
|
Standard Table Reservation |
✔
|
✘
|
|
Dineout |
✘
|
✘
|
Usability
|
|
Odoo |
Gofrugal ServQuick |
Implementation |
|
|
|
Ease of Setup |
8.9/10
|
8/10
|
|
Ease of Use |
8.6/10
|
8/10
|
|
Meets Requirements |
8.6/10
|
8/10
|
|
Works offline |
✔
|
✔
|
Users Satisfaction |
|
|
|
Ratings on g2Crowd |
4.3/5
|
4.3
/5
|
|
Ratings on GetApp |
4.2/5
|
4.4
/5
|
|
Ratings on Capterra |
4.1/5
|
4.4
/5
|
Pricing and Conditions |
|
|
|
Pricing |
Free, Unlimited users |
11000 INR/month |
|
Free Plan |
✔
|
✘
|
|
Free Trial |
✔
|
✔
|
|
Quality of support |
7.2/10 |
6/10 |
User Interface
The user interface (UI) often takes a backseat. Many solutions tend to channel their focus into core functions and back-end development, often leaving the design of an effective UI by the wayside. Unfortunately, this oversight can lead to less-than-ideal user experiences, which, in turn, impact the efficiency of operations and overall customer satisfaction.
Efficiency and customer satisfaction are crucial in the POS area. To excel, POS software must seamlessly align with the unique needs and aspirations of businesses, enabling them to serve their customers effortlessly. The UI plays a pivotal role here. It acts as a bridge, translating user preferences, habits, and skills into a software experience that functions harmoniously.
A meticulously designed UI plays a central role in diverse facets of POS operations. It ensures swift and precise transactions, reduces the learning curve for staff, enriches customer engagement, facilitates efficient data collection, accommodates changing needs with ease, and mitigates the risks of costly errors. All of these contribute to enhanced operational efficiency and customer satisfaction.
To delve deeper into this matter, let’s discover the back-end world of Odoo POS and Gofrugal ServQuick. We’ll observe their interface designs, all with the aim of evaluating their usability and efficiency.
Different solutions, different needs
In order to excel in business, it is important to streamline ineffective processes. For it, you need to opt for the right software. This leads to the analysis of certain parameters such as features, functionality, workflow, etc.
Business scope evaluates the software functions, specifications, usability, customization capability, and integrations with other tools for your business growth.
User-friendliness measures how software is user-friendly to use easily & intuitively and whether it is adaptable to the business according to its tailored needs or not. It evaluates how the software is simple to install along with the updates requiring minimal effort to understand & avoid time-consuming training and procedures. It should also adhere to the industry standards and be efficient after all.
Odoo is an integrated platform that different businesses and organizations can utilize to fulfill their requirements by leveraging its multifunctionality and enhanced features. It has exceptional Point-of-sale capabilities and goes far above it. This all-encompassing software is highly customizable, integrates multiple applications, and accelerates businesses with an open-source nature. Its open-source nature empowers a thriving community resulting in a vast repository of community-contributed applications. Odoo Point of Sale offers immaculate services for restaurants and retail stores.
Gofrugal ServQuick offers more refined offer management and integration with food delivery platforms. It has an efficient reporting tool. But, it doesn’t work on Linux platforms (on-premise) & upgrading or applying patches to the application is hectic in it. Also, it is not possible to archive Old POS in it. It is user-friendly, but custom development can only be done by the Gofrugal itself. It suffers from customization limitations and limited scalability.
Conclusion
While opting POS software for business, certain major factors matter such as usability, customization, installation & setup, integration capability, and how much it can streamline your workflows. You need to decide to what degree the particular solution aligns with the unique needs of your business.
If you are looking for a specific point-of-sale solution & integrated platform for fulfilling all your business needs, then Odoo can be a great choice for you. It offers advanced options for POS and helps in the efficient management of restaurant or shop operations. It is a robust platform, fully customizable, offers an intuitive interface, and supports hassle-free payments.
Gofrugal ServQuick can be helpful in restaurant management. However, Gofrugal ServQuick’s customization capability is not up to the mark and lags in integration with online stores or online websites.
On the other hand, Odoo is user-friendly and has a modern user interface, offers a wide range of advanced features, easy to use and implement. It is an all-rounder to help in delivering seamless services from restaurants and shops!
To explore Odoo, sign up for a free trial at
www.odoo.com/trial
. Also, you can schedule a demo with our Odoo expert Here. In case, you have any questions don’t hesitate to contact us.