Features of Helpdesk in Odoo 13
Odoo 13 adds numerous valuable improvements to its Helpdesk module, increasing customer support efficiency. The module enables organizations to address client queries, complaints, and requests in an easy manner. It contains features such as ticket management, automated workflows, and priority settings to ensure prompt responses.
When combined with other Odoo apps like CRM and Sales, it provides a comprehensive view of client interactions. Customizable SLAs (Service Level Agreements) enable businesses to monitor response times while maintaining high customer satisfaction.
The module also provides thorough reporting for evaluating service quality and team performance. These tools help firms manage customer support more effectively and increase overall productivity.
Helpdesk Tickets Shortcuts Improved
In the helpdesk module, when tickets are generated then the user can track all information like documents, credit notes, coupons, returns, repairs from given shortcut icons.
