Odoo Support

ERP support for an organization implementing a new ERP system is always a major consideration. Even with a mature, installed ERP, support is still critical throughout its lifecycle. In addition to the expected internal IT support, companies necessarily rely on support from the supplier for fixes, updates and enhancements and may also rely on other resources for other kinds of ERP support. Welcome to the Synconics - we ensure that you get timely resolution for all your problems related to Odoo ERP solution.

Synconics has a dedicated support team available to help customers overcome mission critical issues in time. Depending on the criticality of the issue we have defined resolution times, based on which we ensure that your business is not hampered due to product issues and/or delay from software support team. Our customized service delivery methodologies, coupled with our unparalleled access to seasoned ERP professionals, enable us to expertly support and complement your internal efforts as well as those of an implementer.

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Customer Support

Synconics has been deploying, upgrading and supporting ERP systems. We know the complexity of supporting ERP instances. We have the skills and talent to take over any support activities. Synconics currently functionally and technically supports multiple instances for major global organizations, providing multi-process support.

ERP support is an activity where attention means trouble. People who work in support know it. When users aren’t happy, support teams are at the center of not-always-friendly attention. Pressure is often high in the support team from managing cases to make users happy again, or worse case, solving an issue in a very short time to allow for a year-end closing.

ERP support is an activity where attention means trouble. People who work in support know it. When users aren’t happy, support teams are at the center of not-always-friendly attention. Pressure is often high in the support team from managing cases to make users happy again, or worse case, solving an issue in a very short time to allow for a year-end closing.

Product Support

Synconics is specialized in providing on-site, offsite, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.

At Synconics we provide our clients with general methodology of the support levels. Support levels are commonly referred to as “tiers.” Simple support requests are intended to be addressed in lower tiers, while more complicated support requests are escalated to higher tiers. While there are no absolute rules about how many support tiers an organization must have, or what each support tier is expected to resolve, there are some general best practices we suggest to all our clients to follow. We offer all our clients a simple model of 3 tier production support.

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